Alternative dispute resolution:

The European Commission provides a platform for online out-of-court dispute resolution (ODR platform), available at https://ec.europa.eu/odr.

The "OS platform" can be used for the settlement of disputes arising from contracts concluded online for the sale of goods and/or services between consumers and entrepreneurs.

We participate in a dispute resolution procedure before a consumer arbitration board.

The competent body is: Universalschlichtungsstelle des Bundes - Zentrum für Schlichtung e. V. Straßburger Str. 8 77694 Kehl Link to the website of the consumer arbitration board: https://www.universalschlichtungsstelle.de/